Terms of use

About these terms

These terms cover chatsays.app and the chat-analysis app linked from it, including localised versions such as Na?, Che fai?, Qué haces? and Wat doe je? “We” means the operator identified below; “you” means the person using the website or app.

Use of the iOS app is licensed under Apple’s Standard End User Licence Agreement, unless a separate custom licence is supplied through the App Store. These terms explain the service and purchase arrangements; they do not replace that standard licence. Google Play’s applicable terms also govern downloads and purchases through Google Play.

Nothing here limits rights you have under mandatory consumer law.

Using the app

The app analyses chat-export files you choose on your own device and presents statistics, recaps, and rule-based red-flag and green-flag labels. Available features depend on the platform, version, export format and purchase option.

You must have the right to access and use any file you import. Respect the privacy, confidentiality and other rights of everyone whose messages appear in it. Do not use the app for unlawful surveillance, harassment, impersonation or unauthorised access to someone else’s conversations.

Follow the age requirements shown in your app store and the law where you live. If you cannot legally enter into a purchase agreement yourself, a parent or guardian must authorise the purchase as required by applicable law.

Understanding your results

Results describe the messages available in an export and the counting rules the app applies. A chat export may omit media, deleted messages, calls, conversations on other services or context from real life. Formatting differences and incomplete files can affect the results.

Red flags and green flags are descriptive labels for measurable messaging patterns. They are not diagnoses, proof of someone’s feelings or intentions, or evidence of deception, infidelity or abuse. The app cannot read minds or assess the whole of a relationship.

Use the results as a starting point for reflection or conversation. They do not replace professional medical, psychological, legal or emergency advice. Mandatory rights concerning the quality and conformity of digital products remain unaffected.

Paid features

The app may offer free features, one-time purchases or subscriptions. The purchase screen identifies the features included, the scope of access, billing period, currency and price before you confirm. The store’s confirmation screen governs the amount charged, including applicable taxes.

A single-chat unlock applies to the chat or scope described at checkout. It does not automatically include all chats or a subscription. Features and products may differ between app versions and stores.

Purchases are handled by Apple or Google. RevenueCat may help us validate purchases and provide access. You do not need to send us payment-card details. See our privacy policy for purchase-data processing.

Subscriptions and cancellation

A subscription renews automatically for the period shown at checkout unless you cancel through the store before its renewal deadline. Any introductory price or free trial, its duration and the price charged afterwards are disclosed in the purchase flow.

Manage or cancel an Apple subscription in your Apple subscription settings. Manage or cancel a Google Play subscription in Google Play’s subscriptions settings. Cancellation normally takes effect at the end of the current paid period, subject to the store’s terms and applicable law.

Deleting the app or deleting chats does not cancel a subscription. A price change is subject to the store’s notice and consent requirements and applicable law.

Use the app’s restore-purchases option for purchases that are eligible for restoration. Eligibility depends on the product, store account and platform. A consumable purchase may not be restorable in the same way as a subscription. Access bought through one store is not automatically transferable to the other store.

Refunds and consumer rights

For a store purchase, use Apple’s purchase-support process or Google Play’s refund process. Contact us as well if a paid feature does not work or your statutory rights require a remedy.

Any right of withdrawal, refund, repair, replacement, price reduction or termination provided by applicable law remains in place. For immediately supplied digital content, a right of withdrawal is lost only if the legal requirements for that loss have been met, including any required express consent and acknowledgement. These terms do not declare all purchases non-refundable.

Your content and privacy

You retain your rights in the files and content you import. Importing a chat does not grant us ownership of it. The app processes chat contents locally, as described in the privacy policy.

You decide whether to save or share a result. Before doing so, check for names, quotations and information about other people and obtain any permission required by law. Copies sent to other apps or people are subject to their handling and cannot be withdrawn by us.

You are responsible for keeping any original export or result you wish to retain. The app is not a backup service. Removing app data can permanently remove local results without cancelling paid store subscriptions.

Licence and ownership

For Android and the website, we grant you a limited, non-exclusive right to use the software for your own lawful purposes, subject to these terms and any applicable store rules. For iOS, the licence in Apple’s Standard EULA applies as explained above.

The app’s software, design and original materials remain the property of their respective rights holders. Do not redistribute the app, bypass purchase protections or misuse the service. Restrictions on modification or reverse engineering apply only to the extent permitted by law and do not override rights under applicable open-source licences.

The app is an independent product and is not endorsed by WhatsApp, Meta, Apple or Google. Their names and trademarks belong to their respective owners.

Availability and liability

We aim to keep the app working with supported devices and export formats. Features can depend on operating-system permissions, store availability and third-party export formats. Necessary changes and updates will respect applicable rights concerning paid digital products.

We are liable as required by applicable law, including for intentional or grossly negligent conduct, injury to life, body or health, fraud, applicable product-liability obligations and express guarantees. These terms do not exclude or limit liability that cannot lawfully be excluded or limited.

For ordinary negligence, any permitted limitation is subject to mandatory consumer rights and liability for essential contractual obligations. Where such a limitation is lawful, compensation for a breach of an essential obligation is limited to the foreseeable loss typical of the agreement. No limitation applies where the law requires otherwise.

Changes and contact

We may update these terms for future use when features or legal requirements change. We will give any notice and obtain any agreement required by law. An update does not retroactively remove rights attached to an existing purchase.

The mandatory consumer protections of your country of habitual residence apply where required. These terms do not require consumers to use a particular foreign court or give up a right to bring a claim locally.

For questions about the app, purchases or these terms, contact the operator identified at the top of this page.